Have you ever looked back on a project and wondered, How did we end up here? Somewhere along the way, you changed direction. Then changed it again. And maybe one more time after that.
Most leaders don’t think of themselves as pivoting. They think of themselves as being responsive, adaptable, agile. Those are good things. Necessary things. But sometimes what we call adaptability is really an inability to stay still long enough to think.
A client I’ll call Dana leads a team of nine people. For four months her team was working on a project that required coordination, collaboration and sustained attention from multiple team members. It was the kind of project people get attached to and feel like “this is ours.” Then, last Tuesday, her leadership told her the priority had shifted. The project no longer fit the strategic direction. It was the third time in a year that something her team had fully committed to building was set aside because the direction changed.
What matters here isn’t the decision itself. Organizations change course all the time. What matters is what happens in the space after the decision is made which is rarely given the attention it deserves.
Dana now has to walk that change back through nine people. Each of them will have to unwind something they had begun to invest not just time in, but ownership in. That’s where the real weight of a pivot lives, in the ripple that travels downward after it.
And pivots rarely stay contained to the level where they are made. A line changes on a strategy deck in one room, and the cost of that change is paid in a dozen other rooms by people who weren’t part of the conversation. It shows up in the hours already spent, in the plans that now need to be undone, in the recalibration of effort that follows something no longer being true. One decision creates multiple withdrawals from a bank most leaders never look at.
Most teams can absorb that once. People are resilient, and they understand that direction sometimes needs to change. Even twice can be navigated if there is enough trust and clarity around why. But something different begins to happen when it becomes a pattern, when a team experiences several pivots within a short span of time.
They start to learn a different lesson. That commitment is provisional. That full investment is risky.That it may be wiser to hold something back until it becomes clear whether this new direction will last.
You can feel that shift in a room. The energy changes. People still show up, still participate, still execute but something has been introduced into the system. A kind of internal hedging. Less ownership. More caution.
And this is the cost of pivoting that rarely gets a debrief conversation.
The visible waste is easy to calculate: the time spent, the resources allocated, the budgets adjusted. But that is not the largest expense. The larger cost is the erosion of confidence in continuity, the slow loss of belief that effort compounds into something stable enough to matter.
When that belief weakens, teams stop performing in the same way. This is where it’s important for leadership to notice because this form of disengagement rarely looks connected to anything specific. It shows up as fatigue, or a sense that the team has “lost their fire.” But what’s often been lost is traceable. It has been slowly accumulated through repeated shifts in direction that no one paused long enough to examine.
There is a move that prevents much of this, though it is surprisingly difficult to practice. It is the pause. The pause is not just powerful for helping us be intentional and open up possibilities but it’s also our gateway to preventing this pivoting syndrome that has become a habit.
In our POCA model for Unlearning – Pause, Observe, Choose, Act – the pause is the first step, and also the one most frequently bypassed. And it’s often overlooked because pausing doesn’t feel as productive as pivoting. So the pause gets sacrificed. And the cost is overlooked because it doesn’t feel immediate. The pause costs the leader upfront. Skipping it costs the organization later. And because that later cost is spread out, delayed, and fragmented, it rarely gets attributed to its origin.
Which is why it keeps happening.
Before this becomes something we only observe in leadership above us, it is worth turning the lens inward. Because not all pivots come from organizational change. Many begin with us.
A project that starts before it is fully thought through. A decision made before enough has been observed. A direction chosen because urgency made stillness uncomfortable. Those are pivots too. And they carry the same downstream effect. They create the same rework, the same fatigue, the same erosion of trust in one’s own ability to finish what was started. And quite frankly, this is what is contributing to burnout is so many people. So before counting the pivots that were handed to you, it is worth counting the ones you initiated by skipping the pause.
The pause will never feel urgent. It will rarely feel rewarded. There will always be pressure to move, to decide, to signal momentum. But the leaders whose teams remain steady over time are ones who protect the moment before it, even when it is uncomfortable to do so. Because they have learned something simple and costly the hard way. It is almost always cheaper to pause at the beginning than to pivot at the end.
Interested in bringing The Unlearning Advantage® to your leaders, team, or organization? Carolina and her team work with companies ready to evolve leadership, align teams, and transform culture, one unlearned pattern at a time. Visit CarolinaCaro.com
Subscribe now to keep reading and get access to the full archive.